1. No Refund Policy
ChatCode operates on a no-refund basis for all subscription plans.
As a Software-as-a-Service (SaaS) platform providing immediate access to virtualized development environments, all payments are final and non-refundable.
2. Service Access
- Upon payment, you receive immediate access to your subscription tier
- Services are consumed upon use of development containers and resources
- Digital services cannot be "returned" once accessed
3. Subscription Management
- You may cancel your subscription at any time to prevent future billing
- Cancellation takes effect at the end of your current billing period
- No pro-rated refunds for partial month/year usage
- You retain access to paid features until subscription expires
4. Technical Issues
In case of extended service outages or technical problems, we will work to resolve issues promptly. Service credits may be provided at our discretion for significant outages affecting multiple users.
5. Billing Disputes
- Contact us immediately if you believe there's a billing error
- Provide specific details about the disputed charge
- We will investigate and respond within 5 business days
- Valid billing errors will be corrected promptly
6. Exceptional Circumstances
Refunds may be considered only in exceptional circumstances such as:
- Fraudulent charges not authorized by account holder
- Technical errors resulting in duplicate charges
- Service completely unavailable for extended periods
Such cases will be evaluated individually and require documentation.
7. Chargeback Policy
Initiating a chargeback without first contacting us may result in immediate account suspension. We encourage direct communication to resolve any payment concerns.